You may return any items within 30 days of delivery for a full refund. Exchanges are available after 30 days. If we ship you an incorrect item, please let us know and will let you know how to proceed.
If you have a malfunctioning disk, there is no need to return the item. Please let me know by email and you will be sent a tested replacement.
We can ship to virtually any address in the world. Shipping is free of charge with the hard DVD case to US addresses. Priority mail is also available for single (or two) item orders for $5. Orders for 3 or more items are automatically upgraded to priority mail.
Items out of the US are sent free of charge for the DVD and cover insert. It currently costs me $10 to ship a 25 cent case out of the US for a $12 item. Since I don’t expect you to want to pay $10 shipping for each item, this seems to work better, and orders get through customs more quickly.
I am currently shipping 3 times a week, and US orders are generally received in about one week. Order volume may vary this by a day or two.
Please allow up to 30 days for international orders, as some countries have more advance postal systems than others. Most orders to Europe are received in about 10-14 days.